Quality (ISO 9001) and Information Security (ISO 27001) Policy
In Distline we work every day to provide high quality, secure, reliable and innovative IT services, in order to meet the requirements of our customers.
This is why we have defined our Quality and Information Security Policy based on the principles of ISO 9001 and ISO 27001, for which we have successfully achieved the certifications.
Our Policies reflect our commitment to continuous improvement, operational efficiency and excellence in the services we offer, while also ensuring maximum protection of our Customers' data and offering IT services that are secure, reliable and compliant with the highest standards.
ISO 9001: 2015 certificate
ISO 27001: 2013 certificate
Quality Policy - ISO 9001
- Customer satisfaction: Our primary objective is to guarantee the satisfaction of our customers. We listen carefully to their needs, try to anticipate their requests and work to exceed their expectations. We constantly monitor their feedback to identify opportunities for improvement.
- Quality and Reliability: We work and study to provide high-quality IT services that meet the highest industry standards. Our goal is to ensure the reliability of our services, minimising interruptions and problems for our Customers. We monitor the performance of our services and promptly address any issues that may impact quality or business continuity.
- Innovation and Updating: We recognise the importance of innovation in the IT industry. We are committed to staying current on new technologies, industry trends and best practices. We use this knowledge to offer innovative and advanced solutions to our Customers, helping them gain a competitive advantage.
- Staff Skills: We support the continuous development of the skills of our staff. We provide regular training, resources and growth opportunities to ensure that our team is always competent, knowledgeable and able to face technical and operational challenges.
- Efficient Processes: Our goal is to ensure operational efficiency through well-defined and optimised processes. We constantly monitor our activities to identify areas where we can improve efficiency, reduce waste and optimise the delivery of our services.
- Continuous improvement: We believe that continuous improvement is essential for long-term success. We monitor performance, collect data and analyse information to identify areas where we can make improvements. We implement corrective and preventive actions to avoid recurrences and improve our operations.
We are firmly committed to adapting our activities to this ISO 9001:2015 Quality Policy and pursuing our mission to provide IT services in accordance with best practices, which add value to our Customers and promote innovation in the industry.
Information Security Policy - ISO 27001
- Protection of Customer and Interested Party Data: The security of our Customers' data is essential. We work to protect our Customers' sensitive data and personal information from unauthorized access, improper disclosure or loss. We take appropriate security measures to ensure the confidentiality, integrity and availability of Customer’s data.
- Risk Management: We recognise the importance of identifying, assessing and addressing information security risks. We develop and implement risk management plans to mitigate potential threats and vulnerabilities. We always maintain a risk assessment and take appropriate measures to reduce the impact of undesirable events.
- Awareness and Training: We promote a culture of cybersecurity among our staff. We offer regular training to ensure that all team members understand security best practices, policies and procedures. We improve our customers' awareness of security threats and the measures we implement to address them.
- IT Infrastructure Protection: We maintain a secure IT environment by designing, implementing and monitoring robust security controls. We protect our networks, systems and applications from intrusions, malware and other cyber threats. We regularly update our systems with the latest security patches
- Service Continuity: We ensure the continuity of IT services even in the case of unexpected events. We develop business continuity and disaster recovery plans to ensure service availability and rapid information recovery in an efficient way.
- Review and Improvement: We always try to improve our security controls. We regularly review and evaluate our security policy and processes to ensure they are effective and to make continuous improvements.
Through the implementation of this ISO 27001:2013 Information Security Policy, we ensure our customers a protected and reliable IT environment that meets their security needs.